FAQ - Operlo

 

1.1 How can I contact you?

1.2 Can I track my order?

1.3 How do I know when it has been dispatched?

1.4 Do you deliver outside of the UK?

1.5 Where is my order?

1.6 How long will delivery take?

1.7 How do I know my order went through?

1.8 How do I change my order?

 

2.1 I have received a faulty item.

2.2 The sleep/wake function of my case isn't working.

2.3 My case does not fit my tablet.

2.4 I have received an incorrect item.

2.5 I have received my product but the colours look different from the images on your website.

2.6 I should have received my order by now but I haven’t.

2.7 When will an out of stock item be back in stock?

 

3.1 How do I return an item?

3.2 When will I get my refund?

3.3 Can I exchange my item?

3.4 Do I need to make an account at Operlo when I checkout?

3.5 How can I cancel my order?

 

4.1 What is this case made from?

4.2 What is PU leather?

4.3 How do I remove my case?

4.4 Will this case fit this device?

 

5.1 Is my payment secure?

5.2 What payment methods do you accept?

5.3 Can I get a VAT invoice?

5.4 Is this product in stock?

5.5 Do your prices include VAT?

 

6.1 Do you give discounts for bulk, wholesale, or corporate orders?

6.2 Can I become a reseller?

 

7.1 I have a different question.

 

 

 

 

1.1 How can I contact you?

Please use the form on our contact page.

 

1.2 Can I track my order?

We only offer tracking for our next day delivery option, this tracking number will be emailed to you after your order is dispatched.

 

1.3 How do I know when it has been dispatched?

You will receive an email when your order is dispatched.

 

1.4 Do you deliver outside of the UK?

We do! Please see our delivery page for more information.

 

1.5 Where is my order?

For details of delivery times please see our delivery page. If you feel you should have received your order by now but you have not, please contact us.

 

1.6 How long will delivery take?

Please see our delivery page.

 

1.7 How do I know my order went through?

You should receive an email confirming your order. If you have not received this then send us a message and we’ll look into it for you, the most usual cause is a typo in the email address.

 

1.8 How do I change my order?

Please contact us to make any changes to your order (before your order is dispatched).

 

 

2.1 I have received a faulty item.

So sorry about that! Please contact us here, include your order number and we will get a replacement sent out ASAP. If the fault is with the sleep wake function please see below.

 

2.2 The sleep/wake function of my case isn't working.

Please check that your sleep wake function is set to "on" within your device settings. On an Apple iPad, this can be found under “General” settings, make sure the “iPad cover lock/unlock” option is set to “on”. For Samsung Galaxy Phones, go to settings, under accessories, “S View Cover”. If this does not work please contact us and we will arrange for a replacement case to be sent to you.

 

2.3 My case does not fit my tablet.

Please double check your order to make sure you did not accidentally order the wrong item (it’s not a problem if so), and then contact us here, include your order number and we will get the correct item sent out to you ASAP.

 

2.4 I have received an incorrect item.

Apologies, all our orders are picked and packed by hand so very occasionally a mistake does get made. Please double check your order to make sure you did not accidentally order the wrong item (it’s not a problem if so), and then contact us here, include your order number and we will get the correct item sent out to you ASAP.

 

2.5 I have received my product but the colours look different from the images on your website.

Every effort has been made to accurately display the colours of the products on this website; however the actual colours you see will depend on your monitor, and we cannot be held responsible for any discrepancies. A more accurate representation of colours on your monitor can be made after your monitor has been calibrated, see here for more details: monitor calibration. A well calibrated monitor will mean a more accurate representation of colours on any website, and it is recommended you calibrate your monitor every 3 months.

 

2.6 I should have received my order by now but I haven’t.

Please contact us, very occasionally orders do get lost in the post.

 

2.7 When will an out of stock item be back in stock?

Please contact us to ask about the stock of specific products.

 

 

3.1 How do I return an item?

Please see here for returns information.

 

3.2 When will I get my refund?

Refunds for returns will be made within 1 working day of us receiving your returned item.

 

3.3 Can I exchange my item?

Yes that’s no problem at all. Please contact us with your order number and explain the exchange you would like to make.

 

3.4 Do I need to make an account at Operlo when I checkout?

Accounts are optional, however you if you do make an account you won’t need to fill out your delivery details every time you make an order. You can access your account here.

 

3.5 How can I cancel my order?

Cancellations can be made up to 14 days after the order is made. Please contact us and include your order number to start the cancellation process.

 

 

4.1 What is this case made from?

On each product page you can find a section called “Specification”, you can find the materials used in that product listed there.

 

4.2 What is PU leather?

PU stands for PolyUrethane. PU leather is a realistic synthetic leather and is vegan and vegetarian friendly.

 

4.3 How do I remove my case?

Tablet cases can generally be removed by exerting pressure on the top two corners of the case. Phone cases can be trickier, we find the easiest way is to use your thumb pressed through the camera lens hole in the case, and use that as leverage whilst pulling the top corner of the case away from the phone.

 

4.4 Will this case fit this device?

In each product page under “specification” there is a list of compatible devices, please check there. Most of our cases are designed with a single specific device in mind, however there are exceptions - for example our iPad Mini cases will fit the iPad Mini 1, 2 and 3.

 

 

5.1 Is my payment secure?

Operlo.com uses a secure 128 bit SSL certificate. Our web hosting and shopping cart software are fully certified Level 1 Payment Card Industry Data Security Standard compliant.

 

5.2 What payment methods do you accept?

We accept all major card types: VISA, VISA Debit, Mastercard and American Express. We can also accept payment through Paypal, and EU direct bank payments through SOFORT Überweisung.

 

5.3 Can I get a VAT invoice?

Yes of course, please contact us and state your order number and we will get one sent to you.

 

5.4 Is this product in stock?

On all product pages there is a product stock button, if a product is out of stock the button will read “out of stock”.

 

5.5 Do your prices include VAT?

All prices on this site are inclusive of VAT.

 

 

6.1 Do you give discounts for bulk, wholesale, or corporate orders?

We do! Please see our wholesale page for more info.

 

6.2 Can I become a reseller?

Head over to our wholesale page for more info on this, send us a message and we’d be happy to see what we can do for you.

 

 

7.1 I have a different question.

Please head over to our contact page if you have any other question not answered here.